Shipping Policy
Shipping Policy
At River & Oak Toronto, we are committed to delivering your order quickly and reliably across Canada.
Shipping Destinations
We currently ship to all provinces and territories across Canada, including:
- Ontario (ON)
- Quebec (QC)
- British Columbia (BC)
- Alberta (AB)
- Manitoba (MB)
- Saskatchewan (SK)
- Nova Scotia (NS)
- New Brunswick (NB)
- Newfoundland and Labrador (NL)
- Prince Edward Island (PE)
- Northwest Territories (NT)
- Yukon (YT)
- Nunavut (NU)
Processing Time
Orders are processed within 1–3 business days of being placed. Orders placed on weekends or Canadian public holidays will be processed on the next business day.
Delivery Times
| Province/Region | Estimated Delivery |
|---|---|
| Ontario & Quebec | 3–7 business days |
| British Columbia & Alberta | 5–10 business days |
| Manitoba & Saskatchewan | 5–10 business days |
| Atlantic Canada | 7–12 business days |
| Northern Territories | 10–20 business days |
Note: Delivery times are estimates and may vary due to carrier delays, weather, or peak seasons (e.g. holiday periods).
Shipping Carriers
We ship via trusted Canadian carriers including Canada Post, Purolator, and other reliable services depending on your location.
Taxes & Duties
All prices are listed in Canadian Dollars (CAD). Applicable taxes (GST, HST, or PST) will be calculated and displayed at checkout based on your province of residence. There are no hidden duties for domestic Canadian orders.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can track your shipment via the carrier's website.
Lost or Delayed Packages
If your package has not arrived within the estimated timeframe, please contact us at contactriveroak@gmail.com. We will work with the carrier to resolve the issue as quickly as possible.
Shipping Protection
We offer optional Shipping Protection at checkout for added peace of mind. This covers your order against loss, damage, or theft during transit.
Contact Us
For any shipping questions, email us at contactriveroak@gmail.com. We typically respond within 1–2 business days.