Privacy Policy

Last updated: July 2026

This Privacy Policy describes how River & Oak Toronto ("we", "us", or "our") collects, uses, and shares information about you when you visit or make a purchase from our website. We are committed to protecting your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect the following types of personal information:

Contact information: Name, email address, phone number, billing and shipping address
Payment information: Credit card details (processed securely via Shopify Payments — we do not store your full card number)
Order information: Products purchased, order history, and transaction records
Device & browsing information: IP address, browser type, pages visited, referring URLs (collected via cookies)
Communications: Emails or messages you send to us

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Communicate with you about your order or customer service inquiries
Send you marketing emails (only if you have opted in)
Improve our website and product offerings
Comply with legal obligations
Prevent fraud and unauthorized transactions

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties to operate our business, including:

Shopify: Our e-commerce platform (see Shopify's Privacy Policy)
Shipping carriers: Canada Post, Purolator, and other carriers to deliver your order
Payment processors: To process your transactions securely
Email marketing providers: Only if you have subscribed to our newsletter

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable Canadian privacy laws.

4. Cookies

Our website uses cookies to enhance your browsing experience and collect analytics data. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for 7 years for accounting and legal compliance purposes.

6. Your Rights Under PIPEDA

As a Canadian resident, you have the following rights regarding your personal information:

The right to access the personal information we hold about you
The right to correct inaccurate information
The right to withdraw consent to the use of your information (subject to legal and contractual restrictions)
The right to be informed about how your information is used

To exercise any of these rights, please contact us at contactriveroak@gmail.com.

7. Security

We use industry-standard security measures to protect your personal information, including SSL encryption on our website and secure payment processing through Shopify Payments. However, no method of internet transmission is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

River & Oak Toronto
Email: contactriveroak@gmail.com
Toronto, Ontario, Canada